Frequently Asked Questions
Everything you need to know about your DeerRunĀ® fitness journey.
How long does shipping take for DeerRunĀ® treadmills?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is processed, you will receive a tracking number via email to monitor your delivery.
What is your return policy for fitness equipment?
We offer a 30-day risk-free trial. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days for a full refund, minus shipping costs.
Do DeerRunĀ® products come with a warranty?
Yes, all our fitness equipment includes a 1-year comprehensive warranty covering manufacturing defects and motor performance to ensure your peace of mind.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for easier monthly payments.
Are the under-desk treadmills easy to store?
Absolutely. Our walking pads and under-desk treadmills feature a slim profile and built-in wheels, making them easy to slide under a sofa or bed when not in use.
Do I need to assemble my treadmill upon arrival?
Most DeerRunĀ® models arrive 95% pre-assembled. You will typically only need to tighten a few screws or attach the console, which takes less than 15 minutes with the included tools.